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Responsible Gaming — A Complete Guide to Safe & Healthy Gaming on c99

Betting on c99-baji.com should be an enjoyable experience, not a burden. Play safely using our responsible gaming tools, limit-setting features, and support services.

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Our Commitment

What does Responsible Gaming mean at c99?

Gaming is entertainment — it should be fun, exciting, and occasionally rewarding. But when it starts affecting other areas of your life — family, work, financial stability — it's no longer just entertainment.

c99 From day one, we've believed that a truly responsible gaming platform doesn't just say "play responsibly" — it provides real tools that actually help you do it. Putting those tools in your hands is what we're here for.

Online gaming is growing rapidly in Bangladesh, with millions of people now playing on their mobile devices. This major shift makes it all the more important to raise awareness alongside it. Responsible Gaming It's not just a policy — it's part of c99's culture.

6+
Responsible Gaming Tools
24/7
Bangla Support Team
18+
Strict Age Verification
Protection Tools

C99's Responsible Gaming Features

Tools we provide to help you stay in control

Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately and can only be changed after 72 hours with the help of the support team.
Session Time Limit
Set a daily time limit for how long you use c99. Once the limit is reached, you'll get an automatic alert and your session will end. Stay in control of your time.
Cooling-Off Period
If you feel like you need a break, pause your account for anywhere between 24 hours and 6 months. You won't be able to log in during this time. It's the best way to make decisions with a clear head.
Self-Exclusion
If you need a longer break, choose Self-Exclusion for a period of 1 to 5 years. Your account cannot be reactivated under any circumstances during this time. It's a serious step — but the most effective one when it's needed.
Loss Limit
Set a maximum amount you're willing to lose in a day or a week. Once the limit is reached, betting will automatically stop for that period. The most straightforward way to protect your wallet.
Reality Check
At regular intervals, c99 will remind you — how long you've been playing, how much you've won or lost. This simple nudge helps bring you back to reality in the heat of the moment.
How to Use

Set Your Limits in Just 4 Steps

Control your gaming limits anytime through the c99 app or website

1
Log In to Your Account
Log in to your c99 account and tap the profile icon in the top right corner.
2
Open Settings
In the menu, look for the "দায়িত্বশীল গেমিং" or "Responsible Gaming" option and tap it.
3
Choose a Limit
Choose whichever limit you need — deposit, time, loss, or bet — then enter the amount or duration.
4
Confirm
Save — your limit will take effect immediately. To increase it, you'll need to wait 72 hours.
Daily Limit
Separate Controls for Each Day
Weekly Limit
Play on a 7-Day Plan
Monthly Limit
Manage Your Monthly Budget
Custom Limits
Set It Your Own Way
Warning Signs

What warning signs should you watch out for?

Problematic gaming doesn't happen overnight. It creeps in through small, gradual changes. Recognising these signs early makes it much easier to take action in time.

  • Feeling the urge to place more bets in order to chase and recover lost money
  • Repeatedly exceeding your set budget
  • Lying to or hiding things from family or friends about gaming
  • Feeling restless, irritable, or anxious when you're not playing
  • Falling behind on work, studies, or family responsibilities
  • Borrowing money or dipping into savings to fund gaming
  • Repeatedly trying to stop but failing
  • Feeling guilty or ashamed about gaming

Keep in mind: If you notice two or more of these signs in yourself, pause and take the self-assessment test below.

Self-Assessment

Check Yourself — Where Do You Stand?

Answer the questions below honestly. This is just for you — no information is saved.

In the past month, have you spent more time or money on gaming than you planned?
No, Never
It has happened once
Several Times
Has gaming ever led to arguments or difficult conversations with someone in your family?
No, not at all
A quick word
Yes, Sometimes
After a loss, do you find yourself thinking — "just one more game and I'll win it back"?
No, I don't think about it
Sometimes Feel That Way
This Happens Often
Have you ever tried to stop gaming but couldn't?
No, Never
Tried Once
Yes, It Happens Often

c99's Promise

Why is responsible gaming so important to us?

Many gaming platforms treat responsible gaming as nothing more than a legal checkbox — build a page, write a few words, done. c99 doesn't see it that way.

The vast majority of our 3.2 million users enjoy gaming in a completely healthy way. But if even a small number of them run into problems, it's our responsibility to be there for them.

c99 believes: Building a successful platform for the long term means ensuring the wellbeing of its users. Happy, healthy users play longer — and that's simply good business.

Our Responsible Gaming team regularly analyzes platform data to identify suspicious patterns and proactively reaches out to users when needed. You don't have to ask for help yourself — we'll come to you first.

Our Commitment at a Glance
  • Every user will be provided with responsible gaming tools at no cost
  • Access by anyone under 18 is strictly prohibited
  • Self-Exclusion requests will be actioned within 24 hours
  • If problematic gaming patterns are detected, we will reach out to you proactively
  • Support in Bangla is always available — completely free of charge
  • We will continuously work to improve our responsible gaming tools
Healthy Gaming

Practical Tips for Responsible Gaming

Follow these simple guidelines for a fun and safe experience on c99

💰
Only Play with Your "Entertainment Budget"
Set aside a fixed budget for gaming — just like you would for movies or dining out. Stick to an amount you can afford to lose without it affecting your life.
⏰
Use a Timer
Set a timer on your phone before you start — 30 minutes or 1 hour. When it goes off, stop and decide whether you want to keep playing. That small pause can often make all the difference.
🎯
Play to win, not to "chase" your losses
Set a goal before you start playing — for example, "I'll stop once I win ৳500." Without a clear target, there's a tendency to keep going even after a win.
🧘
Don't Play When You're Mentally Drained or Feeling Low
Don't turn to gaming to escape anxiety or loneliness. Decisions made when you're mentally vulnerable rarely turn out well.
🤝
Tell Someone You Trust
Let a family member or trusted friend know that you game online. Being open about it naturally keeps you more accountable.
📵
Don't Play Right Before Bed
Avoid betting right before bed. Playing when you're tired makes it far easier to blow your budget. Healthy sleep matters for healthy gaming too.
General Questions

Responsible Gaming FAQ

Yes, you can — but not immediately. Requests to increase a limit require a 72-hour (3-day) waiting period. This delay is intentional, to prevent limits from being raised impulsively in the heat of the moment. Decreasing a limit or activating a cooling-off period always takes effect instantly.

No, your balance will not be lost. Please withdraw your funds before activating Self-Exclusion. If you're unable to do so for any reason, our support team will be happy to assist you.

Yes. Please reach out to c99's support team. If a family member is struggling with a gaming problem and you have concerns about their account, we'll handle your inquiry with complete confidentiality and take the appropriate steps.

Yes. Once the cooling-off period ends, your account will be reactivated automatically. For Self-Exclusion, however, you'll need to contact the support team at the end of the period and complete a confirmation process before your account can be reactivated.

Not at all. c99's support team is trained and ready to help without any judgment. Reaching out takes courage — it's a sign of strength, not weakness. Come to us and we'll be right by your side, in Bangla, without hesitation.
Need help?

Get help right now — in Bangla, for free

Live Chat
Support is available 24/7 in Bangla. Average response time is just 2 minutes.
Start a Chat
Email Support
Get help confidentially. Email us at support@c99-baji.com.
Response within 30 minutes
Emergency Self-Exclusion
Want to close your account right now? The support team will action it within 24 hours.
Submit a Request

Keep in mind: Asking for help is a sign of courage. c99's support team will stand by you with complete confidentiality and zero judgment. Reach out today.

Play Responsibly on c99 — Enjoy the Fun the Right Way

Gaming is more enjoyable when you stay within safe limits. Register on c99 and play with peace of mind using our responsible gaming tools.

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